This Privacy Policy describes how mattinowear.com ("we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from our site.
Contact
If you have any questions, requests, or complaints about this policy or our data practices, you can contact us at:
Email: support@mattinowear.com
Phone: +380637381764 (Viber/Telegram)
Collecting Personal Information
We collect personal information to fulfill your orders, provide customer support, and improve your shopping experience. This includes:
- Device Information: Browser type, IP address, time zone, cookies, viewed pages/products. Collected via cookies, pixels, and logs to optimize our website and marketing efforts.
- Order Information: Name, billing/shipping address, payment details, email, and phone. Collected during checkout and used to fulfill your order, process payment, arrange shipping, and prevent fraud.
- Customer Support: Any additional info you provide when contacting us for help.
We do not knowingly collect data from individuals under 18. If you are a parent or guardian and believe your child has shared data with us, please contact us to request deletion.
Sharing Personal Information
We share your data only with trusted service providers:
- Shopify powers our store. Learn more: Shopify Privacy Policy
- Shipping carriers and postal services for order fulfillment.
- Authorities when required by law (e.g., fraud prevention or legal requests).
Behavioral Advertising
We may use your data for targeted ads using platforms like Google and Facebook. You can opt out via:
Use of Personal Information
We use your Personal Information to process your order, provide customer service, ship products, and communicate updates about your purchase or our products.
Lawful Basis (GDPR)
If you are in the EEA, we process your data based on:
- Your consent
- Performance of a contract
- Legal obligations
- Legitimate interests (not overriding your rights)
Retention
We retain your data unless you request its deletion. Contact us anytime to request access, correction, or removal.
Automated Decision-Making
Our store may use limited automated decision-making (e.g., fraud prevention systems in Shopify) but no profiling that significantly affects users.
Your Rights
EEA residents may request access, correction, or deletion of their data. California residents have similar rights under the CCPA. Contact us to exercise these rights.
Cookies
We use cookies to improve site performance and experience. These include necessary, functional, analytics, and advertising cookies. You can manage cookies in your browser settings or visit allaboutcookies.org for more help.
Do Not Track
We do not change our data collection practices in response to Do Not Track signals, as there is no industry standard for compliance.
Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The latest version will always be posted on this page.
Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with a data protection authority in your jurisdiction.
Last updated: July 2025
